FAA מציבה סוכני נסיעות גדולים כישלון

מה לקחת מהמאמר הזה:

• In addition to harmfully increasing the costs of their largest direct competitors in travel distribution, the airlines would see themselves is a position to argue that the agents’ inability to “adopt minimum customer service standards” and “protect” consumers represents ironclad proof that airlines should not be required to provide to agents the product and pricing information being contemplated in the paused U.
• Agents do not control airline information and/or have the capabilities to (1) offer refunds for tickets or unused ancillary services, (2) hold ticket reservations without payment for 24 hours, (3) disclose all the airlines’ cancellation policies on a given route along with their seating configurations, (4) notify customers of itinerary changes and (5) respond to customer complaints related to airline service.
• DOT to initiate a new rulemaking when a pending rulemaking on this topic already exists and put large ticket agents, with whom a significant percentage of flights are booked, in a position where compliance is impossible.